What are cookies

Cookies are small text files that are placed on your device when you visit a website. They help websites remember information about your visit, such as your preferences and actions, which can make your next visit easier and the site more useful to you.

How we use cookies

We use cookies and similar technologies on our website and platform to provide essential functionality, analyse how our services are used, and improve your experience. This notice explains what cookies we use, why we use them, and how you can control them.

Your choices

You have control over which cookies you accept. Essential cookies are necessary for our website to function properly, but you can choose whether to accept other types of cookies. We will ask for your consent before placing non-essential cookies on your device.

Essential cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

Analytics cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

Marketing cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Service providers

Some cookies on our website are placed by third-party service providers that help us deliver our services. These may include payment processing cookies for secure payment handling during checkout and billing processes, customer support cookies from support platforms to provide better assistance and remember your support preferences, and email service cookies for delivery of system emails and notifications.

Analytics providers

If you consent to analytics cookies, third-party analytics providers may place cookies on your device. We ensure these providers process data in accordance with data protection laws and our privacy standards.

How we obtain consent

When you first visit our website, we will show you a cookie banner that explains our use of cookies and asks for your consent to non-essential cookies. You can choose to accept all cookies, accept only essential cookies, or customise your preferences. Your consent is recorded and you can change your preferences at any time using the cookie settings link in our website footer or by clearing your browser cookies and revisiting our site.

Managing your preferences

You can control your cookie preferences in several ways including using our cookie preference centre accessible through the link in our website footer, adjusting your browser settings to block or delete cookies, and using browser privacy features such as incognito or private browsing mode.

Browser settings

All modern browsers allow you to control cookies through their settings. You can typically set your browser to block all cookies, block third-party cookies, delete cookies when you close your browser, or notify you when cookies are being placed. Please note that blocking essential cookies may prevent our website from working properly. For information on how to manage cookies in popular browsers, visit the browser help pages for Chrome, Firefox, Safari, Edge, or your specific browser.

How long cookies last

Different types of cookies have different lifespans. Session cookies are deleted when you close your browser, temporary cookies may last for a few hours or days, analytics cookies typically last for up to 2 years, and preference cookies may last until you clear them or up to 1 year.

Automatic deletion

Many of our cookies are automatically deleted after a certain period. Session cookies expire when you log out or close your browser, while other cookies have set expiration dates after which they are automatically removed.

Manual deletion

You can delete cookies at any time through your browser settings. Clearing cookies will remove your preferences and may require you to log in again to access your account.

Privacy protection

We implement privacy-by-design principles in our use of cookies. Essential cookies contain minimal personal data necessary for functionality, analytics cookies are configured to anonymise personal identifiers where possible, and we do not use cookies to build detailed personal profiles for advertising purposes.

Data protection compliance

Our use of cookies complies with UK data protection laws including the UK GDPR and Privacy and Electronic Communications Regulations (PECR). We obtain appropriate consent for non-essential cookies and provide clear information about our cookie practices.

International transfers

Some of our cookie-related services may involve international data transfers, such as analytics providers based outside the UK. We ensure appropriate safeguards are in place for such transfers as described in our Privacy Policy.

Changes to our cookie practices

We may update this cookie notice from time to time to reflect changes in our services, cookie usage, or legal requirements. When we make significant changes, we will notify you through our website or by email if you have an account with us.

Reviewing updates

We recommend reviewing this notice periodically to stay informed about our cookie practices. The date of the last update is shown at the top of this notice.

Your continued use

Your continued use of our website after we update this notice constitutes acceptance of the updated terms, though we will seek fresh consent for any new types of non-essential cookies.

Questions about cookies

If you have any questions about our use of cookies or this cookie notice, you can contact us.

Data Protection Officer

For specific privacy and data protection queries related to cookies, you can contact our Data Protection Officer at dpo@hirepass.com

Technical support

If you experience technical issues related to cookies or website functionality, you can contact our support team through your account dashboard or by emailing support@hirepass.com